Privacy Policy

Last updated: 05.06.2026

1. Data Controller

The controller responsible for processing personal data is VALPINA, Route de la Combaz 21, 3963 Crans-Montana, Switzerland.
Contact: info@valpina.ch | +41 (0)78 805 96 45

2. Purpose of this Policy

This policy describes how personal data of users of www.valpina.ch is collected, used and protected.

VALPINA is a platform dedicated to the Valais region, bringing together destinations, activities, events and real estate properties. The website aims to showcase the regions, leisure opportunities, events and real estate opportunities of Valais within a single platform.

Visitors can explore destinations in Valais, discover activities, view upcoming events, search for real estate properties and contact the relevant professionals through the contact forms provided.

3. Data Collected

• Contact data: first name, last name, email address and telephone number.
• Inquiry-related data: information provided through the website forms, for example inquiries regarding a property or an activity.
• Communication data: content of messages sent through forms.
• Technical data: IP address, browser type, operating system, timestamps and technical information required for the operation and security of the website.
• Browsing data: pages viewed, interactions with the website, usage statistics and cookies.

This data is collected when you use the website, complete a form or browse its pages.

4. Purposes of Processing

• responding to inquiries submitted through the website forms;
• forwarding inquiries to the relevant real estate agencies or activity operators;
• monitoring and managing communications;
• improving the operation of the website and its services;
• measuring website traffic and generating usage and consultation statistics;
• ensuring website security and preventing abuse or fraudulent use;
• complying with legal obligations.

5. Legal Bases

• Consent when you use certain services or forms;
• Pre-contractual measures when you submit an inquiry regarding a property or an activity;
• Legal obligations when required by law;
• Legitimate interest to ensure the security, development and proper operation of the website.

6. Data Sharing

Your data may be shared with:

• relevant real estate agencies in order to respond to your inquiry;
• relevant activity operators in order to respond to your inquiry;
• technical service providers necessary for the operation of the website (hosting, maintenance, security);
• competent authorities where required by law.

Personal data is never sold or rented to third parties.

7. Third-Party Services

The website uses reCAPTCHA Enterprise, a service provided by Google, to protect forms against abuse and automated submissions.

The website also uses Google Maps for certain geolocation and map display functionalities.

The use of these services is subject to Google's Privacy Policy and Google's Terms of Service.

8. Data Retention

• contact data: up to 3 years after the last interaction;
• inquiry-related data: for the period necessary to process the inquiry;
• technical data: for the period necessary to ensure website security and operation;
• statistical data: for the period necessary to analyse and improve the website.

9. Security

Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, loss, alteration or disclosure.

10. Cookies

The website may use cookies necessary for its operation and for analysing its usage.

For more information, please consult our Cookie Policy.

11. Your Rights

In accordance with Swiss data protection law (nFADP) and, where applicable, the General Data Protection Regulation (GDPR), you have the following rights:

• right of access to your personal data;
• right to rectification;
• right to erasure;
• right to object;
• right to restriction of processing.

To exercise your rights, please contact: info@valpina.ch

12. Changes

This policy may be updated at any time to reflect changes to the website, its services or legal requirements.

The version published on this page is the version currently in force.

13. Contact